Dr. Bronsky, his Office Manager, Diana, Treatment Coordinator, Janessa, and Scheduling Coordinator, Heather have recently taken a series of courses on optimizing the patient experience at our offices. At this three day series of courses in Washington, DC, the seminars focused on efficiency in the office setting, enhancing communication systems with our patients and their doctors, implementation of full staff training programs to stay on the leading edge of technology and all that it has to offer an orthodontic practice.
Specifically, we gleaned useful information on making our website and associated systems (Facebook, Twitter, and YouTube) to aid in patient communication and education. We are happy to say that in a few short months since these seminars, we are on course and enjoying the implementation of all that we learned!
It is our goal to pass the value of continuing education courses like these to our patients in the form of superb orthodontic treatment!
Friday, September 24, 2010
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